Answer :

Products are delivered within India and worldwide.
For your convenience we have two separate channels
Gifts to India: Click Here
Gift Globally: Click Here
Further on the product detail page we have displayed the city list where the product can be delivered.

Answer :

• The security of your personal information is very important to us. Using a credit card for shopping online is simple and secure.
• We are a Veri Sign Secure Site. We have obtained a security certificate from VeriSign View Certificate
• We use industry standard secure server that supports 128-bit SSL encryption.
• This means is when you provide the credit card information, it is transmitted across the Internet in an encrypted (scrambled) format and it is not decoded until our bank server receives it.
• We only accept credit card information online on our secure server. Please do not give us your credit information by email / telephone or any other source.

Answer:

Payment Options - You can pay for your order using the following payment options

Credit Cards
Credit Cards – You can make a Credit Card payment using Master or Visa Card.
Alternate Credit Cards - Use can also pay through other alternate credit cards like American Express ,Citibank and Diners Club.
Net Banking – You can use this facility for direct debit.

Note: Using a Credit card for shopping online is as simple and secure. We are a VeriSign Secure Site. We use industry standard secure server that supports 128-bit SSL encryption. What this means is when you give us your credit card information, it is transmitted across the Internet in an encrypted (scrambled) format and it is not decoded until our bank server receives it.

DD/ Cheques
Demand Drafts – In the name of Tajonline India Private Ltd. Payable in Mumbai.
Cheques – In the name of Tajonline India Private Ltd. Payable in Mumbai.

Banks
ICICI Bank – Through online bank transfer
IDBI Bank - Through online bank transfer
Centurion Bank - Through online bank transfer
Global Trust Bank - Through online bank transfer
UTI - Through online bank transfer
HDFC - Through online bank transfer

Cash on Delivery (coming soon)

Answer:

• Our Online Payment Gateway accepts payment only in Indian Rupees.

• For your convenience we have the following options for you:

• We accept all Foreign and Indian cards:  Visa/ Master Card / American Express / Diners Card / JCB Card / Citibank E-Card.

• The USD prices shown on the site are only indicative and for your reference.

• Therefore, the amount charged is the INR value of the product displayed on the site which is converted into US Dollars or any other foreign currency at the actual prevailing conversion rate while passing on the order to the payment gateway.
  
  

Answer:

All gifts sent to the recipients are accompanied with a message card. The message provided by you while placing the order is printed on the message card, and sent along with the gift on your behalf.

Answer:

• The shipping days varies from product to product.
• Shipping days of each product is mentioned in their respective product description.

Answer:

Our goal is to ensure that delivery is done on the chosen day. We call this day the "Preferred Delivery Day". We understand that the gift should be delivered on the occasion or the delivery date and not a day later so we make sure that we meet the Preferred Delivery Day deadline.

•  Please allow the minimum time required for processing the order as mentioned in the product description.
• Delivery shall be made on the 'preferred day', or a day earlier or later if it coincides with a festival day or a national holiday.
• Delivery shall be made in the course of the day, and deliveries at very early or late hours of the day shall not be made, except on a very few products as mentioned in their respective product description.
• All attempts will be made to deliver the product on the preferred date of delivery but the site will not be held liable if the delivery does not take place on the preferred date.
• Delivery during festival times will be made during the period as specified on the website and not necessarily on the preferred date as given by the customer

Answer:

Once you have finished placing your order, you can always track your order by clicking on ‘Track Order ‘link to know the status of the delivery. You can track your order by either of the below:

1. Email Address
2. Order Number

You will find ‘Track Order ‘link on every page on the website.

Answer:

We DO NOT deliver gifts on Sundays or Public Holidays in India. Except for Flowers and Cakes which can be delivered on Sundays and holidays as a special request. You need to specify the same as a special request in the special instructions box on the order form page

Answer:

There are certain products which can be delivered within 24 hours provided the next day is NOT a Sunday or Public Holiday.
Express Delivery is possible for the below Categories:
Fresh Flowers, Chocolates, Dry Fruits, Soft Toy Hampers & Fresh Fruit Basket.
Please Note: Express Delivery can only be done in selected cities
To View our Express Delivery Category:Click Here

Answer:

You can view your purchase history under ‘My Account ‘option.
Please follow the below steps: (View Snapshot)

• Under My Account enter your username and password.
• Under Order Management , Click on View / Track Order
• You can view your purchase history in terms of Order number , Order details , Order status & Date on which the order was placed.

Answer:

You can update or change your account information. Under ‘ My Account ‘ option you have ‘ Account Settings ‘ , here you can change , add or update your account information.

• Change My Password :  You need to enter your existing email address and password. You then get the option to reset your password.
• Change My Billing Address : Under account setting you can change your billing address by re-entering your billing information.
• Change My Birthday : Under this you can alter your birthday information.